Please allow up to 3 business days for your order to be processed and shipped. Expected shipping times on custom ordered will be discussed prior to order placement and purchase. Pre- order sales will state an estimated arrival date on the listing, but please be aware that these may vary.
All orders are shipped with Australia post. According to Auspost guidelines a standard package can take between 2-9 business days and Express 2-4 business days. These can also vary depending on your location, public holidays and peak postage times such as Christmas. Courier packages can be sent to non PO Box addresses but contact will be required before purchase to arrange. The Lazy Cowgirl accepts no responsibility for lost/stolen packages. However we will do our best to help recover them. All items leaving TLC will be tracked to ensure they get to you safely!
TLC at this time cannot offer custom product orders.
Returns & Refunds:
Please choose carefully, as we do not offer change of mind refunds. Please contact us for any returns for faults via email.
Product Colouring & Display
TLC strives to ensure that the true representation of the product is what you see on our website. Please keep in mind that colours may vary slightly depending you your screen/device display settings.
Gift Vouchers & E-Gift Cards
Gift vouchers/cards are not redeemable for cash under any circumstances. Gift cards are issued with a unique code. Keep this code safe as TLC takes no responsibility for stolen codes.
If you loose your gift card before getting to use it. Please contact us and we will do the best we can to assist.
Gift cards cannot be purchased using AFTERPAY as its agains the afterpay by-laws. Paypal or Card is accepted.
Be sure to use the TOTAL or more of your gift card in your transaction. TLC cannot refund or reinstate any funds not use less than $50.
eg. Gift card credit is $60. You spend $50. TLC cannot refund or reinstate your code for the remaining $10.
If your credit is $100 and you spend $50 we can re instate your code.
Please be aware reinstating codes on gift cards is a timely excercise and may take a day to be done.
Reinstated codes will only be to the lowest denominator of $10 from $50 or above.
Please contact us if you need help understanding how this works.
We are Handmade!
Please remember we are a handmade business. Although the upmost care has been taken to produce quality stylish cowgirl accessories no 2 orders will be exactly the same. We pride ourselves in the quality and workmanship that goes into each piece and hope you can enjoy our unique style.
Thank you for supporting our small business and our big dreams.
- TLC xx